Part 1 · Distance Sales Contract
Article 1 · Parties
1.1 Seller
Company name: WebWorks 101 OÜ (“e-com101 E-Commerce and Digital Marketing School”, “e-com101” for short)
Registered address: Sepapaja 6, 15551 Tallinn, Estonia
Türkiye office: Aqua Florya E-Office, Florya, Bakırköy / Istanbul
Phone: +90 544 275 5 101 · Email: info@e-com101.com · Web: https://e-com101.com
1.2 Buyer: The natural or legal person whose name, contact and invoicing details are taken during registration or ordering (“Buyer”).
Article 2 · Subject
This contract sets out the rights and obligations of the parties under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, regarding the sale and performance of training and consulting services the Buyer purchases from the Seller electronically or by remote communication.
Services covered: e-commerce training (E-Ticaret 101 Pro, E-Ticaret 101 Online, corporate and HR training), WordPress and Magento training, e-commerce consulting, corporate websites, marketplace, digital advertising, software and product photography services.
Article 3 · Service, price and payment
The name, content, duration and date of the service and the total price including all taxes are stated in the quote, invoice and pre-information form given to the Buyer at registration, which form an integral part of this contract.
- For individual training registrations, payment is made only by credit card during registration on the PayTR secure payment page; the place is confirmed once payment is completed.
- For corporate training and consulting services, the price and payment terms are set in the written quote or contract agreed with the organisation.
- Any campaigns and discounts are communicated in writing at the time of the quote.
Article 4 · Performance and delivery
- Face-to-face training is given at the training venue in Istanbul notified by the Seller before registration, or, for corporate training, at the address specified by the Buyer, on the notified dates and times.
- Joining links and course materials for online training are sent to the Buyer's email address.
- Consulting, website and other services are delivered within the scope and timeframe stated in the quote.
- The Seller may postpone a lesson or delivery due to force majeure; in that case the Buyer is notified of the new date and any outstanding service is completed.
Article 5 · Right of withdrawal
The Buyer may withdraw from the contract within 14 days of its conclusion without giving any reason and without paying a penalty. Notice of withdrawal is given in writing to info@e-com101.com within this period; the Seller refunds the amount paid within 14 days of receiving the notice, using the payment method used.
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used for services whose performance has started with the Buyer's approval before the withdrawal period ends (for example a training programme or a consulting/website project that has started), or for services performed instantly in electronic form.
If a training starts before the withdrawal period ends, the Buyer's separate approval is taken on the payment screen; the right of withdrawal ends when the first lesson starts. No refund is made after this date; the Buyer may use the freeze right in Article 6.
The consumer right of withdrawal does not apply to purchases made on behalf of an organisation or for commercial or professional purposes (corporate invoice).
Article 6 · Changing dates, postponement and freezing
- Up to 3 days before the course starts you can switch to another session or time of the same programme, or postpone your registration to a later session. This change is free of charge and subject to availability.
- No date change or postponement is possible less than 3 days before the start or after the course has started.
- While the course is running you can freeze your registration once. You continue from the lesson where you stopped in one of the next two sessions, and no later than 6 months from the freeze date. If you do not continue in the second session either, the freeze right lapses.
- No refund is made for a freeze; the amount paid is carried over to the session you continue in.
- Online groups start with at least 5 participants. If this number is not reached, a full refund or a free move to the next session is offered 7 days before the start.
- In one-to-one programmes, each session can be rescheduled free of charge up to 24 hours in advance.
Article 7 · Intellectual property
Training materials, presentations and recordings belong to the Seller; they are for the Buyer's personal use only and may not be copied or shared without permission.
Article 8 · Disputes
For disputes arising from this contract, the Consumer Arbitration Committees at the Buyer's place of residence or where the service was purchased have jurisdiction within the monetary limits announced each year by the Turkish Ministry of Trade; above these limits, the Consumer Courts have jurisdiction.
Article 9 · Entry into force
By confirming the registration or order, the Buyer declares that they have read and accepted this contract and all pre-information terms. The contract enters into force on the date of confirmation.
Part 2 · Delivery and Refund Conditions
How our training and services are delivered, and how cancellation and refunds work.
Delivery of services
- Face-to-face training: held at the training venue in Istanbul notified before registration, or at your address for corporate training, on the dates and times notified at registration.
- Online training: live lesson links and materials are sent to your registered email address; lessons take place at the notified times.
- Consulting and project services: website, marketplace, advertising, software and product photography services are delivered according to the scope and schedule in the quote; deliverables are submitted for approval by email.
- Complimentary licences and tools: digital licences included in a programme are sent by email at the start of the training.
Invoice
On the payment screen you choose an individual invoice (with Turkish ID number) or a corporate invoice (with tax number and tax office). The invoice is issued with these details after payment and sent by email. The contracts you confirm are also emailed to you as PDF.
Cancellation and withdrawal
You can cancel without giving a reason within 14 days of purchase, provided performance of the service has not started. Simply send your cancellation request to info@e-com101.com.
For a training programme or project that has started with your approval, the right of withdrawal cannot be used under the Distance Contracts Regulation. The consumer right of withdrawal does not apply to purchases with a corporate invoice.
Changing dates, postponement and freezing
- Up to 3 days before the course starts you can switch to another session or time of the same programme, or postpone your registration to a later session. This change is free of charge and subject to availability.
- No date change or postponement is possible less than 3 days before the start or after the course has started.
- While the course is running you can freeze your registration once. You continue from the lesson where you stopped in one of the next two sessions, and no later than 6 months from the freeze date. If you do not continue in the second session either, the freeze right lapses.
- No refund is made for a freeze; the amount paid is carried over to the session you continue in.
- Online groups start with at least 5 participants. If this number is not reached, a full refund or a free move to the next session is offered 7 days before the start.
- In one-to-one programmes, each session can be rescheduled free of charge up to 24 hours in advance.
Refund process
For accepted refunds, the amount is returned using your payment method within 14 days at the latest of your request reaching us. How long a credit card refund takes to appear in your account depends on your bank.
Physical products
When a physical product is bought through our site, it is handed to the carrier within 5 working days of order confirmation at the latest and is shipped within Türkiye only. Please check the package on delivery; if the package is damaged, have the courier record a damage report.
You may return the product within 14 days of receiving it, unused and in resaleable condition. When the right of withdrawal is used, the return shipping cost is covered in line with the legislation; the amount is refunded within 14 days of the product reaching us.
Contact
Company name: WebWorks 101 OÜ (“e-com101 E-Commerce and Digital Marketing School”, “e-com101” for short)
Registered address: Sepapaja 6, 15551 Tallinn, Estonia
Türkiye office: Aqua Florya E-Office, Florya, Bakırköy / Istanbul
Phone: +90 544 275 5 101 · Email: info@e-com101.com · Web: https://e-com101.com